When you open a box of blades from WIKUS you’ll find more than a precision blade you can rely on to deliver performance from start to finish. In addition, you’ll find an entire team ready to support you. From Customer Service entering your blade orders to the Technical Team demonstrating those blades for maximum performance on your machine. It’s our way of providing added value to the customers who rely on us for solutions and cost savings.
In our industry there will always be various Strategies, Tools, and Gimmicks used by blade manufacturers to entice potential customers to buy a particular product. Most are short lived, bring no true value and many times the few dollars saved on a blade end up costing more when the Cost Per Cut results are compared.
WIKUS chooses to avoid Gimmicks and offer “Arguably, the best product on the market”. Based on Performance, Product Availability, Technical Support and Customer Service, our goal is to build a “Triangular” relationship between WIKUS, Our Distribution Channel, and the End-User. Earning their trust to achieve long term partnerships and a loyal, expanding customer base. Providing the added value that we promote and delivering the most economical solution for their sawing applications on a consistent basis is what WIKUS strives for. Working with you to increase your productivity and profitability. WIKUS is here to deliver real value and support before, during and after the sale.
We believe in educating you on our products so we can make the best decisions together to fit your cutting needs. It is our duty to make sure you have the knowledge to make that decision by understanding the various levels of product offering, how those products differ from one another and which of those best meet the requirements for your cutting application. We pride ourselves in offering you the following support.
WIKUS Technical Support and Service
Process assessment and product recommendation – Investigate and evaluate (by phone or in person) specifically what materials the potential customer is cutting, What equipment is being used, its general condition, speed / feed capabilities, cutting fluids used, and potential capability to run performance enhancing product (if applicable). Also, what goals the customer is looking to achieve with WIKUS (i.e. – longer blade life, better finish, more thru-put). Then a recommendation is made.
- On Site Testing
A. Multi-point inspection of the saw (i.e.- blade tracking, alignment, tension, guides, etc.) to preclude blade failure due to mechanical issues.
B. Discuss the WIKUS Preventive Maintenance and Technical Support programs with the shop personnel.
C. Product is installed, break-in performed, cutting data is recorded, results are discussed.
- Preventive Maintenance – Commonly referred to as a “Tune Up” or “PM”
A. Based on need and scheduled availability.
B. Service is limited to replacing guides, roller bearings, and
making fine adjustments and minor realignments.
C. Incorporate Preventive Maintenance into a “hands on” training session on basic saw service for operators who may be required to perform minor preventative
maintenance, as well as to maintenance personnel.
D. Remedial operator training at the machine, or in a classroom setting, for people who require documented formal training for their own internal training policies.
- Technical Support
A. Provide cutting parameters and introduce resources available (Paramaster 4.0)
B. Blade recommendations, and product information over the phone or via e-mail.